SaaS management tools
Here’s a list of the top 10 essential tools for SaaS, with around 3 examples in each category
1. Customer Feedback & Roadmap
- Suggest Feature: A user feature management tool where users can post features, bugs, and stay aligned with the roadmap.
- Canny: A feedback tool for capturing and organizing customer feedback in one place.
2. Cloud Infrastructure & Hosting
- AWS: Provides cloud computing services to host and scale applications.
- Google Cloud: Scalable cloud infrastructure with a variety of cloud services.
- Heroku: A platform-as-a-service for easy app deployment.
3. Payment & Subscription Management
- Stripe: Popular payment platform for managing subscriptions and billing.
- Paddle: Provides a unified platform for SaaS companies, managing subscriptions, billing, and taxes.
- Chargebee: Handles subscriptions, recurring billing, and invoicing for SaaS companies.
4. User Authentication & Security
- Auth0: A flexible authentication and authorization platform for securing SaaS apps.
- Okta: Provides identity and access management services.
- Firebase Auth: Authentication service offering easy sign-in solutions including social logins.
5. Analytics & User Tracking
- Google Analytics: Industry-standard for tracking website traffic and user behavior.
- Mixpanel: Helps analyze user behavior across devices and provides engagement insights.
- Amplitude: A product analytics platform for analyzing user behavior to drive product growth.
6. Error Tracking
- Sentry: Monitors app performance and tracks errors in real time.
- Rollbar: Continuous code improvement tool to monitor errors and deploy faster.
- Bugsnag: Full-stack error monitoring to automatically capture bugs.
7. Customer Support & Communication
- Intercom: Provides live chat, email support, and onboarding automation for customer support.
- Zendesk: A full-featured support ticketing system with live chat and self-service options.
- Freshdesk: Helps businesses provide support across email, phone, chat, and social media.
8. Continuous Integration/Continuous Deployment (CI/CD)
- GitHub Actions: Enables automated workflows, CI/CD, directly in GitHub.
- CircleCI: Provides continuous integration and continuous deployment to improve the development workflow.
- Jenkins: Open-source automation server for building, testing, and deploying code.
9. Email & Notification Systems
- SendGrid: A reliable email API for transactional emails and bulk email campaigns.
- Mailgun: Email automation service for developers to send, receive, and track emails.
- AWS SES: Amazon's Simple Email Service for sending transactional emails and notifications.